If you have any questions about Reality is not enough, your account, gameplay, technical issues, safety, or general feedback, you can contact us by email.
Contact
Our main communication channel is contact@rine.online. Please use this email for support requests, privacy-related questions, business inquiries, and general communication.
Before Contacting Us
To help us understand your request faster, please include only the information that is relevant to your question or issue.
You may include:
- Your username, if you have one
- The device you are using
- Your operating system version
- The app version, if available
- A short description of the issue or question
- Screenshots or videos, if they help explain the problem
Please do not send passwords, payment card details, identification documents, or other sensitive personal information unless we specifically ask for it and it is necessary to handle your request.
Support Topics
You can contact us about:
- Account questions
- Technical issues
- Gameplay problems
- App installation or update issues
- AR safety concerns
- Website questions
- Feedback, ideas, or suggestions
- Privacy or data-related requests
- Business or partnership inquiries
Privacy and Data Requests
If your request is related to your personal data, please email us at contact@rine.online with the subject line Privacy Request.
Depending on the type of request, we may ask you for additional information to confirm that the request is legitimate and to protect your account and personal data.
For more information about how we handle personal data, please review our Privacy Policy.
Communication by Email
Email is our main support and communication method. Please make sure the email address you use is correct so we can reply to your message. We review incoming messages and respond when appropriate based on the nature of the request.
Contact email: contact@rine.online
Thank you for contacting Reality is not enough.